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Full Time Veterinary Client Service Specialist

Animal Medical Hospital is currently seeking a mature, responsible individual, that is out going, works well in a team environment, excels at client service, and LOVES animals.
Hours include day shift, evenings, and Saturday rotation
Skills include but are not limited to:
• Excellent telephone skills
• Excellent oral and written communication skills
• Interpersonal skills including working in a team environment
• Handling difficult situations including emergencies
• Basic computer skills (Microsoft Office, E-mail, and AVImark)
The Client Service Specialist main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the Client Service Specialist is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The position requires a practical knowledge of the clinic procedures and policies. The Client Service Specialist is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed.Professionally receives incoming calls on the telephone, using prescribed telephone techniques. Uses service excellence to address needs of perspective clients. Schedules client appointments and addresses client questions including calling clients back. Up keep of patient charts for daily scheduled appointments and collects information to make necessary updates, including the creation of new charts, when appropriate. Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in hospital procedures, and other services that require the doctors and technicians time. Contacts clients with scheduled outpatient or pre-surgery appointments to remind them of the time and appointment requirements (for example, stool samples for fecals or withholding any food and water). Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc. Responsible for advising hospital staff about incoming emergencies.Demonstrates a full working knowledge of AVImark procedures and functional applications. Greets clients with a cheerful and professional attitude and makes them feel welcome during their entire time in the clinic. This includes assisting them in a timely manner and ensuring that someone is in contact with the client from arrival to departure. After preparing patient's chart, communicates with front technician as to the clients needs, and follow through to be certain that the clients needs are taken care of. Completes client check-ins and check-outs, preparing all required forms such as in-house patient and client forms, health certificates, euthanasia forms, vaccination certificates, handouts, rabies tags and certificates, consent and release forms, pre-surgery instruction sheets, etc. Schedules follow-up medical progress exams and/or appointments for additional healthcare as directed by a doctor. Assists emotional and/or grieving clients by escorting them to a private area. Demonstrates empathy for clients & companion animals. Completes all filing, including lab reports, and correspondence. Invoices clients, collects fees, makes change, imprints credit card forms and obtains authorization for credit charges, following the credit policies of the hospital. Also counsels clients as to payment options, and helps clients to fill out any necessary paperwork such as Care Credit applications or promissory note. Educates clients on products and services and responds to routine medical care questions (for example, vaccination schedules for puppies and kittens, worming, or flea treatment) in person or over the phone. Follows up with clients via phone after a patient visit/surgery, etc.
Details
Title:  Full Time Veterinary Client Service Specialist
Employer:  Animal Medical Hospital
Job Title:  Client Service Specialist
Duties:  Client Service
Answering phone
Data entry
Check Clients/Patients in and out
Client phone calls
Scheduling
and much more
Posting Category:  Jobs / Clerical
Address:  1909 N. Atherton Street
State College 16803
Phone:  814-234-0201