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Network Technician

About Us:
Dojo Networks specializing in providing fully managed Internet service to apartment communities. We are a State College, PA-based company seeking additional technical staff to help us build/maintain our high-performance networks and provide very responsive customer support.

About the Position:
Working in a fast-paced environment, the successful candidate will have excellent interpersonal and communication skills; the ability to analyze and solve problems; exceptional attention to detail and be a highly organized self-starter who handles challenges, volumes of work, and pressure well. Your day will always include some variety of both tasks and location. Work can occur in our State College office or at our customer locations. The Network Technician will report to the Technical Support Manager and assist the Network Engineering team with new deployments and ongoing maintenance. The primary focus will be on maintaining a data network that provides wired and wireless connectivity to the end-users.

Primary Responsibilities:
Available to assist with office network or hardware issues.
Assist with customers wired and wireless connectivity issues.
Provide direct support to Internet users.
Maintain a high level of customer satisfaction.
Monitor and respond to network performance alarms.
Keep documentation updated as network changes are made.
Respond to customer tickets in a timely manner.
Monitor system performance and customer escalations.
Interact with the end users to identify any potential concerns.
Interface with management provided network resources and act as a hands-on site for office network issues.

Minimum Qualifications:
Exposure to networking concepts and environments
Strong computer skills and a quick learner
Good with basic hand-tools
Strong attention to detail
Ability to self-motivate and work independently out of a company vehicle.
Knowledge of troubleshooting principles
Excellent written and verbal communication skills
Ability to perform well in a team environment, including the accurate transfer of information and task hand-off
Willingness to analyze and report issues and solutions to improve overall efficiency and effectiveness
Possess a strong background in customer care
Valid driver's license and clean driving record
Ability to travel to neighboring cities
Must be able to carry and climb a 40 lb ladder, not be afraid of heights

Compensation and Benefits:

Full or Part-time position- wages commensurate with experience
Should the position become full-time we also offer:
Dental and Vision plans available
401(k) with a company match
Voluntary Life/AD&D
Long-Term Disability (LTD)
Employee Assistance Program
Holidays and Paid Vacation
Title:  Network Technician
Employer:  DojoNetworks
Job Title:  Network Technician
Posting Category:  Jobs / Computer and IT