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UPS Logistics Go Awry Delaying Packages for Christmas

by on December 24, 2013 10:46 PM

Didn't get your package in time for Christmas?

Well, you're not the only one.

UPS, the international shipping company that boasts a detailed and coordinated delivery platform known as "logistics" didn't have a plan for the demand of 2013 Christmas shoppers.

On Christmas Eve, the company announced on its website that unexpected demand would delay the delivery of some shipments until at least Thursday, the day after Christmas.

"The volume of air packages in our system exceeded the capacity of our network as demand was much greater than the forecast, resulting in some shipments being delayed," the company said. "We expect a vast majority of these packages will be delivered the day after Christmas. We sincerely apologize for any inconvenience."

The issue is also impacting orders made through the popular site Amazon.com. The site issued an email to some customers blaming UPS for delivery delays, saying:

"We learned today that there has been a failure in the UPS transportation network and they are unable to deliver your package by Dec. 24 ... We're very sorry for the delay and inconvenience. We understand this is a disappointment. We wanted to let you know about this as soon as possible in case you need to make other plans."

Amazon.com refunded shipping fees for at least some customers and offered a $20 gift card for the inconvenience.

On Dec. 16, UPS issued a prepared statement highlighting that the week before Christmas, Dec. 16 to Dec. 20 is known as "peak week" due to the surge in volume of packages.

"The entire team at UPS has planned all year to handle the annual increased shipping volume during the holidays," said Alan Gershenhorn, chief sales, marketing and strategy officer. "As consumers change the way they shop for holiday gifts and shipping needs shift, customers rely even more on UPS for trusted and convenient solutions around the globe."

With increased online shopping, UPS expected more than 78 million tracking requests on Dec. 17, the company's busiest tracking day of the season.



Jennifer Miller is a reporter for StateCollege.com. She has worked in journalism since 2005. She's covered news at the local, state and national level with an emphasis on crime and local government. jenn.miller@statecollege.com
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